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Customer Advisor - Start Date 24/10/2016 (LBG/0716/575858)

Bank of Scotland
Dunfermline - Dunfermline
£16,668 - £17,593
Job pattern:
Closing date:
22 September 2016
Agile working options:

Click here for information on agile working options
Bank of Scotland

Job details

These Roles are within our Contact Centre Telephone Banking Teams.

Shift Pattern : 20 hours per week. Shifts between Mon-Sun. 16:00-00:00 (Mon-Fri) & 08:00-19:00 (Sat & Sun) Minimum 3, maximum 5 days per week. 4 – 10 hour shifts. Weekend days will be fixed.

Usual Salary : £16,668 - £17,593 pro rata plus the following increases: 50% for hours between 8pm & Midnight

To be the key first, and often only, point of contact for customer calls, providing an excellent level of customer service that exceeds expectations and in doing so reduces the need to transfer calls. Putting each customer at the heart of everything we do by demonstrating a genuine interest in their current needs and future aspirations.

Please note that the salary quoted is based on working a full-time 35 hour working week, the salary will be pro-rated against the part-time hours.

Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". In joining us you'll have a role that matters and will contribute towards the Group achieving our vision through your day-today actions being performed in line with our Codes of Responsibility and Group Policies. By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.

We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

We're proud to have received the following industry recognition: 'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women' and both 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum – each demonstrating our commitment to the principles of agile working and inclusion for all.

So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.