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Telephone Banking Service Apprentice - Start Date 27/01/2014 (LBG/1013/492168)
- Lloyds Banking Group
- Rosyth - Rosyth
£14,760 - £15,580
- Job pattern:
- Closing date:
- 11 December 2013
- Shift pattern:
- Full Time Opportunities
Join our Apprenticeship scheme as a Sales or Service Consultant and you'll enjoy the benefits of learning while you earn. If you’ve got a passion for people and a dedication to your own development, you’ll get to build the career you want. This apprenticeship role is aimed at those who have just left school or college. You will gain a qualification in Providing Financial Services (Intermediate) which is equivalent to 5 GCSE's at Grades A-C. For graduate, MBA or other non-apprentice role opportunities please visit lloydsbankinggroup/careers.com
You will be the key first, and often only, point of contact for customer calls, providing an excellent level of customer service that exceeds expectations and in doing so reduces the need to transfer calls.
You will put each customer at the heart of everything you do by demonstrating a genuine interest in their current needs and future aspirations.
You will proactively seek opportunities to offer customers additional products and services that will develop and add further depth to their relationship with Lloyds Banking Group.
Our Sales or Service Advisors aren’t just great at talking on the phone. They’re brilliant listeners. If you’ve got those skills, plus the ability to put yourself in customers’ shoes, you’ll help us build unique relationships that really last. Previous experience isn’t essential. It’s all about attitude.
As a member of our friendly contact centre team, you’ll take calls from all kinds of people. You’ll provide clear, professional and helpful advice and explanations, using positive and persuasive conversation to build relationships with your customers.
Our customers aren’t the only ones who’ll benefit from advice that’s tailored to their needs. We’ll help you achieve your goals through excellent in-house training and personal support. You’ll work towards a Level 2 Apprenticeship, which is the equivalent of five GCSEs at grades A-C. Of course, you’ll also develop all kinds of valuable skills on-the-job which will really enhance your CV.
With our team, you’ll have access to a wide range of benefits including a monthly performance bonus and 22 days holiday. What’s more, we offer a flexible package that allows you to choose cash or pick from a range of options including retail discount vouchers, private medical insurance and a contributory pension scheme. So whatever you choose, your future’s looking great.
In our Contact Centre you’ll typically be working a 35 hour week across a rota of varying shift patterns to support our opening hours.
We review applications as they are submitted and may close our vacancy early if we have filled all our positions. We recommend submitting your application and completing your online tests as soon as possible so you don't miss out.
Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". In joining us you'll have a role that matters and will contribute towards the Group achieving our vision through your day-today actions being performed in line with our Codes of Responsibility and Group Policies. By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.
We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.
We're proud to have received the following industry recognition: 'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women' and both 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum – each demonstrating our commitment to the principles of agile working and inclusion for all.
So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.