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Personal Banker (LBG/1210/14167)
- Lloyds Bank
- Wolverhampton, Telford, Dudley - Within Wolverhampton LDG
- Job pattern:
- Closing date:
- 10 February 2011
- Agile working options:
Click here for information on agile working options
Personal Banker Jobs in Banking
From £16317 plus performance related bonus
Wolverhampton, Telford, Dudley and surrounding areas.
Monday to Saturday - 35 hours per week.
When people pay a visit to their local Lloyds Bank Plc branch, we want them to leave with just one impression: that we’re a great bank.
Our branch teams are already made up of customer service specialists who enjoy building great relationships with customers and colleagues.
We are looking for people who can help build on the great service our teams give our customers by finding ways we can do even more.
Whether you’re greeting people at the welcome desk, serving them at the counter or sitting down to discuss their needs in detail, think of yourself as a guide - pointing our customers to the right product or to a colleague with the expert knowledge to help them further.
Your success will come from helping your branch be one of the best, achieving challenging targets of your own and contributing to the performance of the whole team.
We’ll provide great training, helping you develop an in-depth knowledge of our products and processes.
Because our training is so comprehensive, you don’t need a background in finance or banking. You will need to bring commitment to providing the great service our customers deserve and the motivation to achieve performance and sales targets.
We need people with a record of delivering great service, achieving targets, recognising and developing opportunities, and contributing to the overall performance of a team.
For all this you’ll be richly rewarded with an excellent salary, bonus potential, a great benefits package and the career path to match your motivation.
The qualities required to be a successful Personal Banker are:
* An ability to thrive in a busy, customer orientated environment, enjoying the challenges and rewards involved in dealing with hundreds of different customers with hundreds of different queries.
* Having a talent for talking to people, understanding what they need, identifying ways for us to help and providing a great service.
* An ability to prioritise work to maximise every minute of the day.
* A good understanding of the variety of products we offer by digesting financial information and keeping abreast of changes.
* Good attention to detail.
* Ability to balance the demands of paperwork with meeting and talking to customers.
* Taking personal responsibility for your own deliverables and work well with others to make your branch a success.
Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". In joining us you'll have a role that matters and will contribute towards the Group achieving our vision through your day-today actions being performed in line with our Codes of Responsibility and Group Policies. By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.
We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.
We're proud to have received the following industry recognition: 'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women' and both 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum – each demonstrating our commitment to the principles of agile working and inclusion for all.
So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.