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Customer Service Assistant Apprentice - Bonnyrigg - 615206 (LBG/0218/615206)

Brand:
Bank of Scotland
Location:
Bonnyrigg - Bonnyrigg
Salary:
£15,462 - £17,180
Job pattern:
Part-time
Closing date:
08 April 2018
Agile working options:
Compressed hours, Flexible/Variable hours
Click here for information on agile working options
Bank of Scotland

Job details

At Bank of Scotland we are driven by a clear purpose to Help Britain Prosper. Across the Group our colleagues are focused on making a difference to customers, businesses and communities. You will have a variety of opportunities to learn, grow and develop, playing your part in our inclusive, values-led culture. At Bank of Scotland we are proud of our Scottish roots.

As a Customer Service Adviser in one of our branches you will be empathetic with your customers, taking time to get to know them, so that you can proactively and consistently deliver an excellent Customer experience. Using your communication skills you will take time to resolve queries, giving your customer reassurance through the service you provide, so they can make better decisions in life. Whether you’re greeting customers at the welcome desk, serving them at the counter or working in any other area of the branch, you’ll make the most of your talent – dealing with people through your extraordinary service.

You will be enthusiastic with a record of delivering great service, and be a team player working in partnership with branch colleagues to ensure your customer’s needs are met. Your customers visit a variety of our branches and don’t stop at the weekends. To ensure we are there for your customers we’ll require your flexibility; working in a number of branches in the local area whilst being available to work every Saturday. This is an exciting opportunity, enabling you to become part of a bigger team whilst engaging with your customers. Working across a number of branches will enable you to develop new relationships and build a network to support your future career. As a committed, dedicated member of our team you’ll work across a variety of hours on a 4 week rota basis, Monday to Friday 8am – 6pm, and Saturday 8am – 5pm. If you like the sound of this job we’d love to hear from you and will do our best to facilitate working hours suitable to both you and the business, through our agile working arrangements.

We are totally committed to investing in you. Right from the start, we’ll give you excellent training and all the support you need so you don’t need previous experience of finance or banking. If you are eligible, you’ll get the opportunity to gain an industry qualification, working towards an Intermediate Apprenticeship in Providing Financial Services.

You will have an overall reward package which offers flexibility and choice. It enables you to choose the benefits that suit you and your individual needs including, additional cash, retail discount vouchers, the opportunity to buy or sell annual leave

Once a year you will also have the opportunity to use some of your working hours, to support local initiatives within your community.

This is an exciting opportunity and our roles often generate a lot of interest, please bear in mind the vacancy may close early, so don't delay in submitting your application.

We advertise our full time salary which will be pro-rata for reduced hour working.

At Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

We’re committed to the principles of agile working and are proud of the industry recognition we have received, including Stonewall Top 100 Employer, Top 10 Employer for Working Families and Times Top 50 Employer for Women all in 2016.

Join us and become part of an inclusive, values-led culture, focused on making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

Together we make it possible

Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". In joining us you'll have a role that matters and will contribute towards the Group achieving our vision through your day-today actions being performed in line with our Codes of Responsibility and Group Policies. By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.

We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

We're proud to have received the following industry recognition: 'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women' and both 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum – each demonstrating our commitment to the principles of agile working and inclusion for all.

So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.