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Customer Service Adviser - Start Date: February (LBG/1217/610615)

Lloyds Banking Group
Edinburgh - Orchard Brae - Edinburgh
£17,703 - £19,670
Job pattern:
Closing date:
02 January 2018
Agile working options:
Other agile working patterns/Open to discussion
Click here for information on agile working options
Lloyds Banking Group

Job details

7 hours per day shifts between 8am and 6pm Monday to Friday

At Lloyds Banking Group, our Insurance and Wealth division is an integral part of the Group in helping to deliver our vision of becoming the best bank for customers by helping both corporate and individual customers plan for their long term protection, retirement and investment needs.

Your talent to build genuine rapport by telephone will be central to your success. But it’s not just about telephones. You’ll also be processing and administering accounts and queries and therefore you’ll be able to manage your own workload and balance your priorities effectively with a strong attention to detail.

In return for your hard work, we offer a competitive and award-winning benefits package with a flexible option that allows you to choose cash or pick from a wide range of benefits. These include a contributory pension scheme and private medical insurance. You’ll also enjoy all the support, training and opportunities you need for your personal and professional development.

At Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

So if, like us, you’re passionate about keeping the customer at the heart of everything you do and helping to make your team a great place to work for our colleagues then we’d welcome your application. Together, we make it possible. Please note if we receive a large volume of applications the advertising may close earlier, so don’t delay in submitting your application.

Please click to apply.

Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". In joining us you'll have a role that matters and will contribute towards the Group achieving our vision through your day-today actions being performed in line with our Codes of Responsibility and Group Policies. By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.

We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

We're proud to have received the following industry recognition: 'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women' and both 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum – each demonstrating our commitment to the principles of agile working and inclusion for all.

So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.