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Customer Service Advisor FTC - Start Date: 22/01/2018 (LBG/1117/608016)

Lloyds Banking Group
Glasgow - Atlantic Quay - Glasgow
£17,010 - £17,954
Job pattern:
Closing date:
14 December 2017
Agile working options:
Unable to offer agile options
Click here for information on agile working options
Shift pattern:
Full Time Opportunities
Lloyds Banking Group

Job details

Customer Service Advisor

Location: Glasgow

Salary: £17,010-£17,954 plus the following increases: 20% (Mon-Fri) 30% (Sat-Sun) for hours between 8pm & 10pm, 10% (Sun) for hours between 8am and 8pm.

Fixed Term Contract: Start Date 22 Jan 2018 - End Date 30 Jun 2018

Shift Pattern: Flextra 10pm - 30-40 hours per week. Shifts between Mon-Sun. 0800-2200 5 days per week. 4-10 hour shifts. Max 45% weekend days per 8 weeks.

We’re helping our customers build for their future which means a great opportunity for you to really make a difference to each and every one. If you’ve got a passion for people and a dedication to your own development, you’ll get to build the career you want. And, helping our customers achieve their goals from day one, you’ll have a role that matters.

Our Customer Advisers aren’t just great at talking on the phone. They’re brilliant listeners. If you’ve got those skills, plus the ability to put yourself in customers’ shoes, you’ll help us build unique relationships that really last. Previous experience isn’t essential. It’s all about personal qualities – using your empathy and your great listening skills to help people get what they want out of life.

As a member of our friendly contact centre team, you’ll take calls from all kinds of people. Whether they’re calling to transfer money, set up a standing order, or simply check their balance, you’ll provide a professional and helpful service, every time. And you’ll use your computer skills to record your results. In return, you’ll enjoy opportunities that make you feel as good as those you help.

Our customers aren’t the only ones who’ll benefit from high quality advice that’s tailored to their needs. We’ll help you achieve your goals through excellent in-house training and personal support.

Fixed Term Contracts are sometimes issued to recruits, where we know that their services will be required for a limited period only. Contracts contain an end date, and this helps to ensure that colleagues are not misled as to how long they may expect to remain in employment. Fixed term colleagues are entitled to receive the equivalent pay and benefits as colleagues on permanent contracts and very often lead to a permanent job offer.

You’ll have access to a wide range of benefits, including a quarterly performance bonus, 22 days’ holiday Pro Rata, a contributory pension scheme and private medical insurance. What’s more, we offer a flexible package that allows you to choose cash or pick from a range of options including retail discount vouchers. So whatever you choose, your future’s looking great.

Please click to apply.

Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". In joining us you'll have a role that matters and will contribute towards the Group achieving our vision through your day-today actions being performed in line with our Codes of Responsibility and Group Policies. By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.

We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

We're proud to have received the following industry recognition: 'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women' and both 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum – each demonstrating our commitment to the principles of agile working and inclusion for all.

So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.