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Home Insurance Customer Advisor (LBG/0717/601130)

Lloyds Banking Group
Bournemouth - 80 Holdenhurst Road
£17,703 - £19,670
Job pattern:
Closing date:
31 October 2017
Agile working options:
Unable to offer agile options
Click here for information on agile working options
Lloyds Banking Group

Job details

To our customers, a home is so much more than just walls and a roof - it’s where they live, where they and their belongings are kept safe. As a Home Insurance Customer Advisor you’ll make sure that our customers receive the best policy to safeguard their precious home and belongings.

It’s a highly satisfying role. Like all of us, you’ll put customers first. You’ll work closely with your colleagues to make us easy and enjoyable to do business with. And that’s how you’ll help us become the best bank for customers. There's no cold calling. Our customers will call you. And you’ll be there to offer them support, steer them in the right direction, and ultimately provide them with the best home insurance policy.
You'll love to talk and will use positive and persuasive conversation over the telephone to build relationships with your customers, while achieving individual and business targets. Previous experience in sales/insurance is a plus but not essential as you’ll receive the training you need to reach your full potential. Training lasts between 6 -10 weeks, depending on whether you initially join our new or existing home insurance team. And there’s plenty of support from those around you.

As a committed, dedicated member of our team you’ll work 35 hours per week across a variety of shifts on a rota basis, Monday to Friday 8am – 8pm, and Saturday 8am – 4pm.

Our Bournemouth contact centre has a great atmosphere and plenty of opportunities to advance your career. You’ll also enjoy a great benefits package including performance bonus, 22 days holiday and contributory pension scheme. What’s more, we offer a flexible package that allows you to choose cash or pick from a range of options including retail discount vouchers and private medical insurance. So whatever you choose, your future’s looking great. And when all the hard work is done you can unwind in the on-site gym or take a break in the coffee shop.

Our next start date is 6th November and as this is a combined role, if successful, you could be joining either the new or existing home insurance teams. Please note that we review applications as they are submitted and may close the vacancy early if we have filled all our positions. We recommend submitting your application at your earliest opportunity so you don't miss out.

All successful candidates aged 16 – 18 will be required to complete our apprenticeship alongside their role. This will also be optional for those aged over 18 without a degree level qualification.

(Please note regrettably we are not able to accommodate any holidays during the first 6 weeks due to the training schedule).

Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". In joining us you'll have a role that matters and will contribute towards the Group achieving our vision through your day-today actions being performed in line with our Codes of Responsibility and Group Policies. By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.

We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

We're proud to have received the following industry recognition: 'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women' and both 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum – each demonstrating our commitment to the principles of agile working and inclusion for all.

So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.