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Business Analyst, Digital Banking - Mortgages Customer Journey (LBG/1017/598340)

Lloyds Bank
Halifax - Trinity Road, HALIFAX, West Yorkshire
£40,068 - £44,520
Job pattern:
Closing date:
20 November 2017
Agile working options:
Other agile working patterns/Open to discussion
Click here for information on agile working options
Lloyds Bank Plc

Job details

Lloyds Banking Group is the largest provider of digital banking products in the UK. Day after day, more and more customers are accessing their accounts using desktop and mobile with over a billion logons to our digital banking services last year. There couldn’t be a better time to join us as we work to become the best bank for customers and continue to build an exciting future for our people.

Joining our Digital & Transformation team as a Business Analyst, you’ll be specifically working within our Digital Mortgage Customer Journey Team to collaboratively shape digital mortgage journeys for the UK’s largest Mortgage lender.

You’ll be based within our newly built Mortgages Transformation Lab utilising our modern collaborative space to help create customer focused and innovative mortgage solutions.

We’re recreating our mortgage journeys making it much easier for customers to apply and track their mortgage application. We’ve recently introduced a new end to end remortgage journey which includes ‘selfie’ verification and document upload.

Ideally, you would have experience of collaboration and using collaboration tools like JIRA and Confluence within a scrum team environment.

We would also like you to have experience as a Business Analyst at a mid to senior level with accountability for requirements elicitation, and the writing of Epics, Stories and acceptance criteria or alternatively strong analysis experience and a thirst to work in and learn agile/scrum delivery.

It would be great if you could also show experience of being “T-shaped” and highly collaborative.

Experience in delivering first-class customer experiences across Mobile Apps, Desktop, Tablet and other digital portals will be a bonus.

Other experience we are looking for:
Solid understanding of business analysis methodologies (specifically iterative methods and use cases) and techniques and their practical application.
Extensive stakeholder management experience; able to identify key players in delivering the business outcome and to ensure that their needs are fully represented.
Ability to facilitate efficient and effective decision making.
Strong communication, influencing and negotiation skills.

Scope and requirements elicitation; writing Epics and Stories – Challenge business stakeholders to drive out the real business outcomes that are required to realise the customer and business propositions; not simply recording requirements.
You’ll form an integral part of a cross-functional delivery team, taking an active role in establishing and participating in Agile delivery as we transition away from the current Waterfall environment, and you will be key to ensuring we take a customer centric approach to everything.
You’ll be working collaboratively with the UX, Architect, Build and QA teams in a transitional Agile/iterative environment set within a broader waterfall context.
Facilitate managing the product backlog – Work with the Product Owners, Delivery Leads, and the delivery team to ensure consistent understanding of the proposed solution and assist with elaboration, sprint planning activities etc.
Stakeholder management - Build strong and productive working relationships with business and senior stakeholders to manage objections and approvals efficiently across the range of product, channel, legal, compliance and fraud stakeholders.
Responsible for closing down debate on requirements scope and detail in order to keep the delivery on track.

Making you feel valued is important, so we provide comfortable, modern working environments to help everyone make the most of every working day and offer a highly competitive salary and rewards package.

Together we make it possible.

Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". In joining us you'll have a role that matters and will contribute towards the Group achieving our vision through your day-today actions being performed in line with our Codes of Responsibility and Group Policies. By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.

We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

We're proud to have received the following industry recognition: 'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women' and both 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum – each demonstrating our commitment to the principles of agile working and inclusion for all.

So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.