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Branch Support Customer Adviser (LBG/0317/593357)

Brand:
Halifax
Location:
Coventry - Coventry City
Salary:
£15,462 - £17,180
Job pattern:
Part-time
Closing date:
27 April 2017
Agile working options:
Flexible/Variable hours
Click here for information on agile working options
Halifax

Job details

The role is for 15 hours a month, with the chance to work up to a further 20 hours a month to suit you. Could this be the role for you?

When it comes to helping Britain prosper, it all begins with the customer. That’s where you come in. You’ll be delivering great customer service at the counter or out in the banking hall. That might mean answering a question or dealing with a transaction, as well as finding out how we can give extra to our customers.

We’ll help you develop an in-depth knowledge of our business and processes, and give you the opportunity to use your communication and people skills to deliver the high standards of service our customers expect. You will have previous experience of a customer service role where you have helped and advised customers, and be available to work across a number of branches in your local area and on Saturdays. Ideally you will have worked in finance or banking.

If you take pride in building great customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

Right from the outset, we’ll give you excellent training and all the support you need. You must be available for a 3 week period of paid induction training to successfully carry out the role.

Our customers don’t stop at the weekends and nor do we. To make sure we are there for our customers, we also need you to be able to work Saturdays.

Please note that the salary quoted is based on working a full-time 35 hour working week, the salary will be pro-rated against the part-time hours.

Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". In joining us you'll have a role that matters and will contribute towards the Group achieving our vision through your day-today actions being performed in line with our Codes of Responsibility and Group Policies. By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.

We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

We're proud to have received the following industry recognition: 'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women' and both 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum – each demonstrating our commitment to the principles of agile working and inclusion for all.

So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.