This web site works best using cookies. Allow cookies? Allow > More info | About

The Vacancy you have selected is closed.

Customer Service Assistant Apprentice - Norfolk - 593225 (LBG/0317/593225)

Lloyds Bank
North Walsham, Cromer - North Walsham, Cromer
£15,462 - £17,180
Job pattern:
Closing date:
03 May 2017
Agile working options:
Flexible/Variable hours
Click here for information on agile working options
Lloyds Bank Plc

Job details

When people pay a visit to their local Lloyds branch, we want them to leave with just one impression: that we’re a great bank.

Whether you’re greeting people at the welcome desk, serving them at the counter or at any other area of the branch, your role is to help customers get the great service they deserve.

That might mean simply answering a question or processing a transaction, but you’re also there to find out how we can do more – by making recommendations on our range of products and services.

In the process, you’ll achieve your own personal targets, helping us achieve our overall performance targets – and the better you do, the better your rewards.
An ability to thrive in a busy, customer orientated environment, enjoying the challenges and rewards involved in dealing with hundreds of different customers with hundreds of different queries will be beneficial.

We’ll provide great training, helping you develop an in-depth knowledge of our products and processes, and giving you the communication and people skills you’ll need to deliver the high standards of service our customers expect, and if you are eligible, you’ll get the opportunity to gain an industry recognised qualification working towards an Intermediate Apprenticeship in Providing Financial Services.

Because our training is so comprehensive, you don’t need a background in finance or banking. You do need experience of helping customers; answering queries, sorting out any problems and recommending different services or products and be willing to work on Saturdays.

If you enjoy building great relationships with customers and can help make your branch one of the best, this could be just the start of your career with us.

Key Accountabilities:
• Actively engage with customers
• Use the STAR greeting and the service model at every customer interaction
• Be proactive in spending most of your time with customers
• Follow all operational procedures
• Review and update visual management information boards
• Support and embed the desired standards of One Best Way activities and behaviours
• Attend and participate in Team Talk/training sessions
• Balance and service the ATM(s)
• Make sure phones are answered promptly and politely
• Make sure problems and complaints are dealt with and resolved
• Embrace 'in the moment' coaching to develop your skills and knowledge
• Maintain operational accuracy

Please note if we receive a large volume of applicants the advert may close earlier, so don't delay in submitting your application.

Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". In joining us you'll have a role that matters and will contribute towards the Group achieving our vision through your day-today actions being performed in line with our Codes of Responsibility and Group Policies. By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.

We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

We're proud to have received the following industry recognition: 'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women' and both 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum – each demonstrating our commitment to the principles of agile working and inclusion for all.

So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.