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Customer Adviser Career Development Opportunity - Start Date 02/11/2015 - Glasgow (LBG/0715/550267)

Lloyds Banking Group
Glasgow - Glasgow Contact Centre
£16,470 - £17,384
Job pattern:
Closing date:
05 October 2015
Agile working options:

Click here for information on agile working options
Lloyds Banking Group

Job details

These Roles are within our Contact Centre Telephone Banking Teams.

Shift Patterns - Month End - 24-42.5 hours per week. Shifts between Mon-Sun. 0800-2000 5 days per week. 6 -10 hour shifts. Max 16 weekend days per 26 weeks.

This could be the start of something bigger than you expect. Here at Lloyds Banking Group, we’re striving to be the best bank for customers. Our goal is to help Britain prosper. As a Customer Adviser, you’ll have a role that matters, helping customers build for their future.

Joining our friendly contact centre team, you’ll take calls from all kinds of people. Whether they’re calling to transfer money, set up a standing order or simply check their balance, you’ll make all the difference.

But that’s just the beginning. You see, this is more than just a job. It’s an opportunity to build something amazing for your own future. We recruit all kinds of people with all types of backgrounds and interests.

As well as giving you a rewarding, permanent day to day role with a full salary and great benefits, we’ll enrol you on an Apprenticeship Programme. You might be just starting out in your career, or seeking a new opportunity, a change of direction or a fresh start. Whatever your age or background, if you share our passion for customer service, this could be your best move yet.

You’ll benefit from exceptional in-house training and support, to develop all kinds of valuable skills and knowledge. Alongside your daily duties, you’ll work towards a recognised Level 2 qualification in Providing Financial Services, which is equivalent to five GCSEs at grades A - C.

So what are we looking for? Previous experience isn’t essential. It’s all about personal qualities. You’ll need to be great at talking on the phone, and a brilliant listener. You can put yourself in customers’ shoes and help us build relationships that last.

In return, you’ll enjoy opportunities that make you feel as good as those you help. As well as a full salary and all the advantages of your Apprenticeship, you’ll have access to a wide range of benefits. They include a quarterly performance bonus, 22 days’ holiday, a contributory pension scheme and private medical insurance. What’s more, we offer a flexible package that allows you to pick from a range of options including retail discount vouchers.

Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". In joining us you'll have a role that matters and will contribute towards the Group achieving our vision through your day-today actions being performed in line with our Codes of Responsibility and Group Policies. By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.

We're also committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

We're proud to have received the following industry recognition: 'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women' and both 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum – each demonstrating our commitment to the principles of agile working and inclusion for all.

So if this sounds like a culture that you'd like to be a part of then be assured that we'll welcome your application.